You can contact our online customer service within 1 hour of placing your order to modify or cancel it.

After 1 hour, the order can no longer be changed or canceled. If you wish to purchase other items, you will need to place a new order.

If you are not satisfied with your order, you can return or exchange it after receiving the item. Please refer to our Return Policy for more details.

To ensure the best fit, we recommend the following steps:

Please refer to our Size Guide and measure your foot length to find the correct size;

If you have wider feet or fall between two sizes, we recommend choosing one size up;

If you need help, feel free to contact our customer service for personalized sizing advice.

We offer multiple reliable shipping options that cover most regions worldwide.

Processing time: Orders are shipped within 1–2 business days after confirmation.

Estimated delivery time:
○ USA/Canada: 7–15 business days
○ Europe: 7–20 business days
○ Asia/Other regions: 7–15 business days

We accept returns within 30 days of receipt. If you're not satisfied with your purchase, you can request a return within 30 days.

Returns are only accepted if the item is unused and in its original packaging.

The buyer is responsible for all return shipping costs.

If you receive a damaged item, please contact us within 24 hours and provide photo evidence.

We will offer a free replacement or refund, and cover the return shipping cost for the damaged item.

If delivery is delayed due to unforeseen circumstances (such as weather or transportation disruptions), we will notify you and provide an updated estimated arrival time.

We may also offer shipping discounts as compensation.

Refunds will be processed within 5–7 business days after the returned item is received.

The refund will be issued to the original payment method used at checkout.